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Frequently Asked Questions
How can I get in touch?
To get in touch with us, please use the chat icon in the bottom right of the screen. We have live agents happy to assist you at all times. For enquiries via email, you can email us at hello@qrlab.com.
How much does it cost to make and manage QR codes?
Our site is accessible to everyone who wants to use QR codes, and that's why we make all static QR codes completely free. That means you can create and manage as many QR codes as you want in your free account, and receive instant downloads upon demand.
We also offer premium features such as editing QR code destination, tracking the number of QR code scans, choice of custom URL, URL masking, geofencing to control accessibility and security and more. To access these features, QR codes will need to be upgraded to our dynamic plan. This plan is priced based on how many QR codes you require, and can be found in the pricing section of your account.
What is the difference between static and dynamic QR codes?
Both static and dynamic QR codes are designed to take users to a destination on the web.
Static QR codes are the most basic form of QR code. When you create a static QR code, the information is fixed. Therefore when you scan the QR code, the destination will always be the destination chosen upon initial creation.
Dynamic QR codes are more advanced. Instead of encoding information into a QR code, information is stored on the URL itself and the dynamic QR code redirects users to it. This opens up an endless range of possibilities for dynamic QR codes including the ability to track the number of scans, as well as changing the destination without changing the QR code.
How do I limit who can scan my QR code with geofencing?
If you have a dynamic QR code plan with us, one of the features you will see is geofencing. This feature allows you to choose the location within which you want to allow those who scan your QR code to be taken to the destination.
For example, if you are a hotel and offer in-room dining, you may wish to offer your services to those within the bounds of your hotel only. You might think that the QR codes linking to your ordering platform are all located in the hotel and may therefore not be accessed by external visitors. But as all QR codes, these are linked to a URL in the public domain. Therefore if someone obtains the URL, they can visit from anywhere. On the other hand, if you have added geofencing to the QR codes, the location of visitors will be detected, and the destination site will not show to those outside your selected location.
This feature has numerous use cases including for voting, lottery entries, sensitive information as well as providing security for any platform.
What is NFC and does it work better than QR codes?
NFC is similar to QR codes in that they also enable a contactless exchange of data to device. The difference is that with a QR code, it must be scanned by a device, whereas NFC requires no manual input. Simply bringing an NFC-compatible device (most modern smartphones including iPhone 11 onwards meet this criteria), close to an NFC tag causes the exchange of data.
NFC is also similar to QR codes in that scanning an NFC tag can take the person who scans it to any destination on the web. In many ways, this journey to the end destination is more convenient than scanning a QR code. As consumers become more familiar with this technology, we are bound to see more businesses either replacing or using NFC in tandem with QR codes.
What is encrypted NFC?
Encrypted NFC, or Near Field Communication, is a technology that allows for wireless communication between devices in close proximity to one another. It uses radio frequency (RF) technology to transfer data between devices, such as a smartphone and a payment terminal, over a distance of a few centimeters.
Encryption is used to secure the communication between the devices by scrambling the data being transmitted, making it unreadable to anyone who intercepts it. This helps to protect sensitive information, such as credit card numbers, from being stolen or compromised. Encryption can be applied in different ways to NFC communications, depending on the specific use case and the security requirements of the system.
